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Support Tools

This extension is specifically designed for IT teams utilizing the Autotask platform. AI Functions The extension integrates with…

5.00 (2)
Publisher: ElectricR
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Overview

What is Support Tools?

This extension is specifically designed for IT teams utilizing the Autotask platform. AI Functions The extension integrates with….

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SUMMARY

This extension is specifically designed for IT teams utilizing the Autotask platform.

AI Functions
The extension integrates with OpenAI's GPT-4o mini.
Summarize Ticket: This feature helps to generate concise summaries of ticket details, including action points and pending tasks, directly within the Autotask system.
Grammar Check: This feature corrects spelling errors and basic grammatical mistakes in Autotask notes, ensuring clear and professional communication.

You will need your own OpenAI API key to use this feature. You can set this key in the extension menu.

Autotask response templates with dynamic variables
You can create custom email templates within Autotask using predefined variables for dynamic content.
List of available variables:
${loggedinUser}: The name of the logged-in user.
${ticketContactFirstname}: The first name of the ticket contact.
${ticketContactLastname}: The last name of the ticket contact.
${ticketPrimaryResource}: The primary resource assigned to the ticket.
${ticketLastActivityTime}: The date and time of the last activity on the ticket.
${ticketPriority}: The priority level of the ticket.
${ticketCurrentStatus}: The current status of the ticket.
${ticketNewStatus}: The new status that has been set for the ticket.
${currentTime}: The current time.
${currentDate}: The current date.

Also autotask QOL features! More coming soon.

Password generator
The password generator is a tool designed to help you create secure and customizable passwords with the following features:

Adjustable Password Length: Choose a password length between 4 and 64 characters using a slider for precise control over password complexity.

Character Inclusion Options:

Lowercase Letters: Include lowercase alphabets (a-z).
Uppercase Letters: Include uppercase alphabets (A-Z).
Numbers: Include digits (0-9).
Symbols: Include special characters (e.g., !@#$%^&*).
You can select any combination of these character types to tailor your password.
Passphrase Generation:

Opt to generate a passphrase consisting of three random words joined by hyphens (e.g., Apple-Dog-Sunshine).
Language Selection: Generates words in your selected language (currently supports English and Dutch).
Unique Words: Ensures no word is repeated in the same passphrase.
Capitalized Words: Each word starts with a capital letter for better readability and memorability.
Password History:
Maintains a history of your last 20 generated passwords or passphrases.
Each entry includes the password and the timestamp of when it was generated.

TOTP Hex and Base32 Generator
A TOTP generator that provides both Hex and Base32 encoded keys.
This feature is particularly useful for integrating with Duo Security and IT Glue, where such keys are often required.

Automatically open URLs in incognito
Automatically opens specified URLs (e.g., portal.office.com, microsoft365.com, admin.microsoft.com, portal.azure.com, admin.google.com) in incognito mode.
Your own URLs can be setup
A bypass filter can be enabled to prevent this automatic behavior, allowing the URLs to open in the normal browsing mode.

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The latest version of Support Tools is available on the Chrome web and is currently being used by 11 active users. The initial version was launched on 2025-01-17.

Total Downloads:  0(Downloads from CRX Insider)

HOW TO INSTALL Support Tools FROM A CRX FILE

  1. Download Support Tools CRX file
  2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
  3. In the URL bar, go to chrome://extensions
  4. Enable Developer mode
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