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AgileSNOW Extension

AgileSNOW Extension enhances experience with Service Now

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Publisher: RatOps Group
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Overview

What is AgileSNOW Extension?

AgileSNOW Extension enhances experience with Service Now.

SCREENSHOT

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Preview
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SUMMARY

AgileSNOW Extension is adding some extra features to Service Now ticketing tool.

Please note that this extension has been tailored on specific instance and may or may not work properly on other instances...

You have to logon to ServiceNow once and confirm your instance for the extension to work properly and please note that some features requires configuration in settings, like highlighting group notes

Key features includes...

Dashboard:
- Provides overview of your incident, change, request and problem queues in single place.
- Provides easy SLA view on tickets in your queues
- Provides quick numbers of tickets assigned
- Provides special view for high severity incidents. You can configure what is treated as high severity and whether you want to be notified about any new in your queue in settings
- Provides view on pended tickets, their pend end and justification
- Provides notifications when new high severity ticket comes to your queue

Your team:
- Highlighting of your team activity on tickets
- Configure your group and color in settings
- Filter your team activity only new button next to activity filter

Work easing:
- Work in progress button automatically fills in WIP note if there is none provided.
- New button "unassign" on top appears if incident is assigned to someone, pressing it will process simple unassignment including note adding
- GetCI button is with changes on top of screen, it collects list of affected CIs by this change and throw it on screen

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The latest version of AgileSNOW Extension is available on the Chrome web and is currently being used by 9 active users. The initial version was launched on 2020-02-16.

Total Downloads:  0(Downloads from CRX Insider)

HOW TO INSTALL AgileSNOW Extension FROM A CRX FILE

  1. Download AgileSNOW Extension CRX file
  2. NOTE: Sometimes the browser may block downloading / installing CRX file from outside the Chrome Web Store. If so, you may need to download the ZIP file instead
  3. In the URL bar, go to chrome://extensions
  4. Enable Developer mode
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